Nope! We’ll enter through a predetermined entry point, commonly a side gate. Please make sure gate is unlocked with safe and clear access. We won’t attempt to hop gates or hurdle fences. If gates are locked and we cannot access your yard, you’ll still be charged for that visit. We will always try to make contact with you if gates are locked. We will try to revisit same day, if possible.

Once your service has been completed we will send you a notification that the job is completed and the gate is closed.

Sometimes! We’re BIG on safety—for our staff and your pets. If your dog is aggressive or doesn’t take kindly to strangers (us) entering THEIR turf, we ask that you keep your dog(s) inside the home on your service days or while we’re working in the yard. Our staff will not attempt to enter a yard with an animal showing any signs of aggression, agitation, or overly excited barking. If a dog that’s deemed unsafe for staff to be around is left outside and we cannot safely enter, you will still be charged for that visit. We will always attempt to contact you to see if someone is home to bring the dog inside, and/or notify you of the situation and try to return at a later time that same day, if possible.

We work year-round, but observe the following national U.S. holidays: New Year’s Day, Independence Day, Labor Day, Memorial Day, Thanksgiving day, Christmas Eve and Christmas day. We will always send out email reminders the week prior to any upcoming holiday shutdown to keep our clients in the loop.

We will reschedule service due to rain delays at the earliest available time.